South American FoodTech Company

High tech

South America’s #1 FoodTech Company Reduced High Salesforce Data Storage Costs with DataArchiva

Customer Overview

As the largest online food delivery company, our customer has approximately 6.2 million monthly orders and 5.1 million active users. They are currently operating in Brazil, Mexico, Colombia, and Argentina. The data generated by emails, cases, activities were growing exponentially, and future predictions were showing that these numbers will increase even at a greater pace, as the company kept on adding new customers each day.

Challenges

• The customer was using Salesforce Platform to offer their food delivery services to a huge number of customers spanned over multiple countries. Their biggest challenge was to deal with a large volume of customer data that includes emails, cases, and activities. 
• Apart from the trial to manage their Salesforce data storage, there were other mighty challenges like customer data security, instant data accessibility, and effective data management. 
• As the largest Foodtech company, They have approximately 6.2 million monthly orders and 5.1 million active users. The data generated by emails, cases, activities were growing exponentially, and future predictions were showing that these numbers will increase even at a greater pace, as the company kept on adding new customers each day. 
• One can imagine the volume of data being generated as only on weekends (Fri-Sun), they have on average 50,000 concurrent users, 250 servers being used, 300 searches per second, and, at peak times, 50 requests per second. They were looking for a data archiving solution, which can archive their huge volume of data and reduce recurring data storage costs.

Easy to use and find archived data!!

“Our biggest challenge was dealing with a lot of customer data which includes emails, cases, activities, and we were concerned from the perspective of security, accessibility, and data management. DataArchiva came to our rescue by not only providing a fantastic service in implementation but we were pleasantly surprised by the agility of their support team. They went to the extent of customizing the application to meet our specific requirements. The other unique challenge we faced was the language barrier, as we are based out of Brazil and our Salesforce Org was in Portuguese. I am highly impressed by the DataArchiva’s team in handling this obstacle so smoothly.”

Solutions

• We customized the application in order to best meet the customer’s specific data archiving requirements.
• By periodically archiving data, DataArchiva reduced the recurring additional data storage cost along with operational and capital costs.
• As a 100% Salesforce native application, DataArchiva ensured the highest customer data security with instant data accessibility.
• Smartly managed the language barrier as their Salesforce Org was in Portuguese.
• A super-quick implementation (less than 4 weeks) ensuring uninterrupted business operations.
• By archiving historical data, DataArchiva relieves the storage space and the quantum of data used for everyday operations, as a result, this enhanced the overall application performance.
• DataArchiva offered an integrated view of the live data and the archived data without affecting user experience.

Results

• By periodically archiving old records, DataArchiva reduced the recurring additional data storage cost along with the operational and capital cost. 
• As a 100% Salesforce native application, DataArchiva ensured the highest customer data security with instant data accessibility. 
• A super-quick implementation (less than 4 weeks) ensuring uninterrupted business operations. 
• By archiving historical data, DataArchiva relieves the storage space and the quantum of data used for everyday operations, as a result, this enhanced the overall application performance. 
• DataArchiva offered an integrated view of the live data and the archived data without affecting user experience.

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